Frequently Asked Questions

MOST FREQUENT

ORDERS

SHIPPING & SERVICE

PRICING & AVAILABILITY

PRODUCT RETURNS

MY ACCOUNT

THE GILLETTE SHAVE CLUB

Answers

Q: Are the blades I receive through my Shave Plan the same blades I buy at the store?

A: Yes. We know that “through the mail” and “top-quality” are rarely used together, but we’ve changed that. The blades delivered to your door are the same ones you’d find at the store. That rhymed. For your sake, we hope you weren’t reading this answer out loud.

Q: How long will my blades last?

A: Until you stop believing in them. Or 30 days, whichever comes first. Blade life varies depending how often you shave. We base our 30-day claim on the assumption that our men are shaving 3-4 times per week.

Q: What kind of rewards can I expect as a member of the Gillette Shave Club?

A: Two words: awesome ones. The Gillette Shave Club's mission is to provide you with the stuff you need to continue living the life you want. We’re talking free products, exclusive content, and access to sweepstakes to win tickets to professional sports, entertainment, and more. Basically we’ll just randomly send you things and opportunities that will make your day—not a huge deal, but a pretty great one.

01. How do I place an order?

You can place an order at https:///www.gilletteshaveclub.com. You will receive an email confirming your order that includes your order number. If you prefer to order by phone, please call us at 844-467-1332 from 9AM-6PM EST Monday - Friday (except holidays).
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02. How can I check my order status?

Please click here to check your order status. Once your order ships, you will receive a shipping notification email that includes tracking information.
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03. What payment methods can I use to place an order?

The Gillette Store accepts Visa, MasterCard, American Express and Discover. We are unable to accept international credit cards for online purchases.
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04. When can I expect my order?

Standard Delivery: (5-8 Business Days)

  • Orders are typically delivered within 5 - 8 business days for Standard service. Actual delivery time depends on shipping distance and may vary.
  • Delivery to some remote addresses may require up to 2 additional days.

Express Delivery: (2 Business Days)

  • Orders are typically delivered by the end of the second business day after they are shipped.
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
  • Some locations in Alaska, Hawaii, and remote areas may require additional transit time

Rushed Delivery: (1 Business Day)

  • Orders are typically delivered by 3 pm (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30 pm (Local Time) the next business day after they are shipped.
  • Available for shipments to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii.
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day

See www.ups.com for additional details

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05. Why is my phone number required?

This information is used to respond to your requests and/or contact you, if necessary, about your order.
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06. Why is my Date of Birth required?

In accordance with our Gillette Store Policies, to make a purchase online, you must be a citizen or legal resident of the United States (including the District of Columbia) and be at least 18 years of age.
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07. What should I do if I am having trouble placing an order?

For any technical difficulties you are experiencing with our website, please contact our online call center at 844-467-1332 from 9AM-6PM EST Monday - Friday (except holidays).
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08. What should I do if I could not complete the checkout process?

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please call us at 844-467-1332 from 9AM-6PM EST Monday - Friday (except holidays) to verify your information so that we can process your order.
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Shipping & Service

09. What should I do if I only received a partial shipment?

It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Please contact us at 844-467-1332 from 9AM-6PM EST Monday - Friday (except holidays) to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.
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10. What should I do if I think my shipment is lost?

Please contact us at 844-467-1332 from 9AM-6PM EST Monday - Friday (except holidays) and we will initiate a thorough search of your shipment with the transit company.
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11. What should I do if my shipment arrived damaged?

If your order was damaged in-transit please contact us at 844-467-1332 from 9AM-6PM EST Monday - Friday (except holidays) to report a damaged shipment. We apologize for any inconvenience this may have caused.
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Pricing & Availability

12. Why are prices different now than when I made my purchase?

All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. We make every effort to provide you the most accurate information on pricing and availability. In addition, some of the items on our web site may be incorrectly priced or no longer available at the time you place your order. In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.
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15. Why is my credit card authorized for more than the purchase amount?

During the credit approval/confirmation process, your credit card is not charged for your order. The pending transaction that you see is actually a pre-authorization charge. The final charge, where we will take the funds from your credit card, will happen once the item has shipped. If you have any further questions, please call us at 866-514-8048 from 9AM-6PM EST Monday - Friday (except holidays)
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16. My Fusion® Shave Plan is ending; how do I change my plan?

We’ve restructured our existing shave plans to bring you new plans for the most popular and innovative Gillette® razors—including the Fusion ProShield™.
Your Fusion plan will remain active through May 2017. If your plan is not changed to MACH3® Turbo, Fusion ProGlide®, or Fusion ProShield by May 2017, your shave plan service will end.
Changing your plan is easy: Swap your blades by clicking the “My Plan” tab. Once logged into your plan, select “Swap Blade” and then save your selection to ensure you’ll always have fresh blades
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Product Returns

17. What is the return policy?

Defective, damaged or incorrect items:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 844-467-1332 from 9AM-6PM EST Monday – Friday to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us https://www.gilletteshaveclub.com
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item and applicable sales tax, as described in our Refund Procedures.
  • To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.

Returns:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 844-467-1332 from 9AM-6PM EST Monday – Friday to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us https://www.gilletteshaveclub.com
  • For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item.
  • To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

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My Account

18. How do I unsubscribe from promotional emails?

You can stop receiving promotional email messages by following the instructions provided in any such message or by calling customer service (1-844-467-1332).
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19. How do I reset my password?

You can have your username and temporary password sent to the email address on file by selecting the Forgot Your Password link here.
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20. How do you use my personal information?

For complete information regarding the usage or your personal information, please refer to our Privacy Policy.
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Subscriptions

21. What is the Gillette Shave Club ?

The Gillette Shave Club is an exclusive online program that’s free to join and delivers exclusive rewards, tips, and chances to win stuff like major league tickets and more. If you select a Gillette Shave Plan, we’ll conveniently deliver the products you select right to your door on the schedule you set. Subscribing to a shave plan is easy—just select which shave plan you would like delivered directly to you and how often you wish to receive it. We handle everything else.

Your first order will process immediately after subscribing. You will receive Free Ground Shipping on every Subscription order as a reward for joining!

You always have complete control over your deliveries, and you will receive pre-shipment emails before your next subscription order. In the Manage Subscription section of 'My Plan', you can change your subscription quantity or shipment frequency, cancel a subscription, or update your account information at any time. Changes may take up to 24 hours to take effect.
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22. How do I join the Gillette Shave Club?

Joining the program is easy. To join, simply sign up to receive emails and promotional mailings from Gillette. It’s free and you can cancel any time. If you’d like a Gillette Shave Plan, just select your blade shave plan and choose how often you want the products delivered to you. You may choose to add a Shave Prep to your subscription order and Razor Handle to your first order. Then you check out and are on your way to never running out of blades again. Your first order will process immediately, and subsequent subscription orders will be placed automatically at your chosen delivery frequency. For more details, see How It Works.
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23. What will happen after I join the Gillette Shave Club?

After you join, you will receive an email confirming your membership, with a link to see and manage your future orders, plan details (if applicable), and account information. You will automatically receive Free Ground Shipping on both your initial and future subscription orders.
Prior to each order, we will send you an email reminder with the details of your upcoming order. You will only be billed when the order has shipped. You will also receive email notifications regarding other important information related to upcoming orders and your subscription. This includes, but is not limited to, if your product is discontinued, if you cancel your subscription, or if your subscription item is temporarily out of stock.
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24. Why isn't the blade I'm looking for available in a Gillette Shave Plan?

At the moment, we only offer Fusion ProShield, Fusion ProGlide Manual, and MACH3 Turbo blades in the Gillette Shave Plans program. All of our high-quality blades and handles, including GILLETTE BODY, are available at Gillette.com. And if you’re interested in learning about all the blades that are compatible with your razor handle, check out the chart below or download the complete list.


Razors Blade Compatability
Fusion ProShield Razors Fits All Fusion ProShield, Fusion ProGlide, and Fusion Blades
Fusion ProGlide Power and Manual Razors Fits All Fusion ProShield, Fusion ProGlide, and Fusion Blades
Fusion ProGlide Styler – Beard Trimmer and Razor Fits All Fusion ProShield, Fusion ProGlide, and Fusion Blades
Fusion Power and Manual Razors Fits All Fusion ProShield, Fusion ProGlide, and Fusion Blades
MACH3 Razors Fits All MACH3 Blades
BODY Razor Fits Only BODY Blades

Don’t see your razor? See the full Gillette Razor Handle and Blade Compatibility chart. (PDF)
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25. Is there a Gillette Shave Plan for women's Venus Razors?

There is a Gillette shave plan for Venus razor blades, which are designed specifically for women. You can find out more and sign up for the Venus subscription plan here


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26. How do I make changes to my Gillette Store Subscription shipments?

The program is easy to join and manage. You can change your default credit card, edit a billing and shipping address, change your delivery frequency, and modify or cancel a subscription by visiting the Manage Subscription section of 'My Plan’. Please allow up to 24 hours for modifications or cancellations to be processed.

To change your next order date:

  1. Visit the ‘Manage Subscriptions’ section of ‘My Plan’.
  2. Go to the ‘Next Order’ tab.
  3. Click ‘Edit Shipment’ and select your desired next order date in the calendar pop-up.

To skip an order:

  1. Visit the ‘Manage Subscriptions’ section of ‘My Plan’.
  2. Go to the ‘Next Order’ tab.
  3. Click ‘Skip Shipment’.
  4. You will be prompted to confirm this action by clicking ‘Skip Shipment’ in the pop-up.

To modify the delivery frequency for a subscription item:

  1. Visit the ‘Manage Subscriptions’ section of ‘My Plan’.
  2. Go to the ‘Subscriptions’ tab.
  3. Click the current delivery frequency and select your desired frequency from the drop-down menu

Please allow up to 24 hours for any modifications or cancellations to be processed.
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27. How do I make changes to my account information?

To review or modify your account information, visit the 'Manage Subscription' section of 'My Plan'. You can change your shipping address, billing address, or payment information for an entire order or an individual subscription item. By default, any changes will affect all future orders, but can also be restricted to an individual item or order.

To update your billing and/or shipping addresses:

  1. Visit the ‘Manage Subscriptions’ section of ‘My Plan’.
  2. Go to the ‘Next Order’ tab.
  3. Click the 'Edit' link located next to ‘Default Billing Info’ or ‘Shipping Info’ on the right side.
  4. Update the shipping address and/or billing address.
    • The information you enter will apply to all subscriptions and future orders unless otherwise noted.
  5. Press 'OK' and verify that your updated information has saved successfully.

To update your payment information:

  1. Visit the ‘My Credit Cards’ section of ‘My Plan’.
  2. Click “Add a Credit Card”.
  3. Enter your payment information..
    • The information you enter will apply to all subscriptions and future orders unless otherwise noted.
  4. Press 'Apply' and verify that your updated information has saved successfully.

Please allow up to 24 hours for modifications or cancellations to be processed.
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28. What is the difference between the ‘Next Order' and ‘My Plan' tabs?

The 'Next Order' tab shows the details for your next scheduled order. An order may contain more than one individual item if the items have the same order date, shipping address and billing address.

The 'My Plan' tab displays individual subscription items - and all associated details for those individual subscription items.
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29. How will I be notified about price changes for my plan items?

All price changes associated with a subscription item will be noted in the next Order Reminder email sent. Order Reminder emails are circulated 10 days prior to being processed unless you change the frequency.

As a reminder, you can cancel a subscription item by visiting the 'Manage Subscription' section of 'My Plan’ and deactivating the individual item.
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30. How do I pause my plan?

To pause a subscription item:

  1. Visit the ‘Manage Subscriptions’ section of ‘My Plan’.
  2. Go to the ‘Plans’ tab.
  3. Click the pause button and select from the menu.

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31. How do I make changes to my plan?

Q: How do I add or remove prep to my subscriptions?
A: Click the “My Plan” tab. Once logged into your plan, click “Add/Remove Prep” to add or remove a shave gel from your plan.
Q: How can I change my blade type?
A: Click the “My Plan” tab. Once logged into your plan, swap out your blades by selecting “Swap Blade.” Once you select your new blades, you’ll receive a one-time, free handle in your first shipment.
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Share & Save

32. What is the Gillette Shave Club Share & Save $5 program?

By referring your friends to Gillette Shave Club, you’ll get $5, they’ll get $5. Everybody wins. See Share & Save policy.
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